Privacy Policy

31Labels (Ahaya Super Mart Private Limited) knows how important the information you share is and appreciates your trust in us. We are committed to keeping your information secure. This notice describes our privacy policy.By visiting 31labels.com, you are accepting the practices described in this Privacy Notice.

What Personal Information do we gather from people who visit our website, app, or blog?

We collect multiple data points at various stages to ensure your experience with us is the best and can be improved on an ongoing basis. Here are the general categories of information we gather:

Information You Give Us: We receive and store information you enter on our website or give us in any other way. Examples include, but are not limited to, information when you search, browse, buy, post reviews, participate in a questionnaire, or communicate with customer service. We utilize the information that you provide for purposes such as responding to your requests, processing your order, customizing future shopping experiences, responding to you, or sending you marketing and advertising communications. If we encounter a problem when processing your order, your personal information may be used to contact you. Modes of contact may include email, SMS and other chat applications such as Whatsapp, etc., or phone calls. Please note that before accessing certain parts of 31labels.com or completing an order, you must create an account with us, through which you must provide certain personal information.
Automatic Information: We receive and store certain types of information automatically whenever you interact with us. For example, like many websites, we use "cookies" or other unique identifiers and we obtain certain types of information when your web browser accesses 31labels.com or advertisements and other content served by, or on behalf of, 31labels.com on other websites. Other examples include, but are not limited to, log files, internet protocol (IP) address used to connect your computer to the internet, and internet browser type.
Mobile:When you download or use apps created by 31Labels, we may receive information about your location and your mobile device, including a unique identifier for your device. We may use this information to provide you with location-based services, such as advertising, search results, and other personalized content. Most mobile devices allow you to turn off location services.
E-mail Communications:To help us make emails more useful and interesting, we often receive a confirmation when you open email from 31labels.com, if your computer supports such capabilities. If you do not want to receive email from us (unrelated to transactions and/or your account), please adjust your email subscription settings in your 31Labels account or contact customer service team at care@31labels.com
Information from Other Sources: might receive information about you from other sources and add it to our account information. Examples include, but are not limited to, updated delivery and address information from our carriers and information from credit bureaus, which we use to help prevent and detect fraud.

Do we use Cookies?

Cookies are small pieces of information/files that are stored by your internet browser on your computer’s hard drive. Like many websites, 31Labels uses cookies to speed your navigation of 31labels.com, enable you to select products, place them in an online shopping cart, and to purchase those products, along with allowing us to maintain a record of your browsing activity on our websites. Cookies also allow our systems to recognize your device and to provide features such as recently viewed items, brand recommendations, and personalized 31Labels advertisements on other websites. Our cookies are not "spyware."

Most internet browsers are initially set to accept cookies. Because cookies allow you to take advantage of some of 31labels.com's essential features, we recommend that you leave them turned on. You can, however, set your browser to refuse cookies from websites or to remove cookies from your hard drive, but if you do, you may not be able to access or use portions of 31labels.com. For instance, if you block or otherwise reject our cookies, you will not be able to add items to your Shopping Cart, proceed to Checkout, or use any 31labels.com products or services that require you to sign in.

Does we share Information we receive?

Information about our customers is an important part of our business, and we are not in the business of selling, renting or trading it to others. We share customer information only as described in this Privacy Notice and with entities within the 31Labels Family of Companies. The "31Labels Family of Companies" means Ahaya Super Mart Private Limited and its subsidiaries.

Third-Party Service Providers:We may employ other companies and individuals to perform functions on our behalf. Examples include, but are not limited to, fulfilling orders, delivering packages, sending postal mail and email, removing repetitive information from customer lists, analyzing data, providing marketing assistance, providing search results and links (including paid listings and links), processing credit card payments, providing customer service, storing data, and serving ads on our behalf. They have access to personal information needed to perform their functions, but may not use it for other purposes.
Promotional Offers:Sometimes we send offers to selected groups of 31labels.com customers in collaboration with other businesses. When we do this, we do not allow that business to access your information. You may have the opportunity to separately share information with those other businesses, and if you do, that information would be governed by such company’s privacy policy. You may adjust your email subscription settings in your 31labels.com account or by contacting our customer service team at care@31labels.com
Business Transfers: we continue to develop our business, we might sell or buy stores, companies, or business units. In such transactions, customer information generally is one of the transferred business assets but remains subject to the promises made in any pre-existing privacy notice (unless, of course, the customer consents otherwise). Also, in the unlikely event that 31Labels, or substantially all of its assets are acquired, customer information will of course be one of the transferred assets.
Protection of 31labels.com and Others:We release account and other personal information when we believe release is appropriate to comply with the law; enforce or apply our Conditions of Use and other agreements; or protect the rights, property, or safety of 31labels.com, our customers, or others. This includes exchanging information with other companies and organizations for fraud protection and credit risk reduction. Obviously, however, this does not include selling, renting, sharing, or otherwise disclosing personally identifiable information from customers for commercial purposes in violation of the commitments set forth in this Privacy Notice.
With Your Consent:Other than as set out above, we may seek your consent for us to share your information with additional third parties, and you will have the opportunity in your discretion to choose not to share your information.

How Secure Is Information About Me?

We work to protect the security of your information by utilizing encryption methods during the transmission or storage of information you input through our websites and mobile applications. One hundred percent complete security does not presently exist anywhere online or offline, and we are unable to provide specific guarantees regarding complete security of your personal information; however, we have a team of security professionals that work to safeguard your information.

It is important for you to protect against unauthorized access to your password and to your computer. Be sure to sign off and close your browser when finished using a shared computer. Only use trusted internet networks, including Wi-Fi, and do not share your login credentials with unauthorized parties.

What About Third-Party Advertisers and Links to Other Websites?

31Labels may utilize interested-based advertising (also known as personalized ads or targeted ads) on both 31Labels-owned and operated websites and unaffiliated sites, and such ads may be displayed to you by these third-party service providers based on information from activities such as purchasing products online (including from 31labels.com) or visiting third-party websites.

Which Information Can I Access?

31labels.com gives you access to information about your account and your interactions with 31labels.com for the limited purpose of viewing and, in certain cases, updating that information. Examples include account order history shipping address(es), favorites, contact information, etc. This information may change as our website evolves.

What Choices Do I Have?

You can always choose not to provide certain information; however, it might be needed to take advantage of certain 31labels.com features such as your account profile, favorites and customer reviews. Before ordering products from 31labels.com, you must create a valid account.

If you do not want to receive marketing emails from us, please adjust your email subscription preferences in your account or click the "unsubscribe" link in the email. If you do not want to receive physical marketing mail from us, please reach out to our customer service team. This Privacy Notice governs your use of 31labels.com, and it is your responsibility to review them for changes.

Upon your request, we will (a) correct or update your personal information; (b) stop sending non-transactional emails to your email address and/or physical mail to your address; and/or (c) disable your account to prevent any future purchases through that account. You can make these requests by contacting our customer service team.

Conditions of Use, Notices, and Revisions

If you choose to visit 31labels.com, your visit and any dispute over privacy is subject to this Notice and our Conditions of Use including limitations on damages, resolution of disputes, and application of the law of the India. If you have any concern about privacy at 31labels.com, please contact us with a thorough description, and we will try to resolve it. Our business changes constantly, and our Privacy Notice and Conditions of Use may also change. You should check our website frequently to see recent changes. Unless stated otherwise, our current Privacy Notice applies to all information that we have about you and your account. If you have any questions about the Privacy Notice, please contact care@31labels.com